How we collect, use and protect your personal data when you use our website and e-waste collection services.
Your name, contact details, address, the items and photos you send us.
To arrange your pick-up, contact you and keep service records.
Shared only with partners and providers who help us serve you, or when the law requires.
Ask to see, correct or withdraw your data. Email info@techwastesmsia.my.
This Privacy Policy explains how TechWaste Recycling Malaysia Sdn. Bhd. (1557149-W) ("TechWaste", "we", "us") collects, uses and protects your personal data when you use our website, request an e-waste pick-up, or contact us. We follow the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This policy is part of, and should be read together with, our Terms and Conditions (see section 10, Privacy and data protection). Words such as "Services" and "User" have the same meaning as in the Terms.
Address: G-G-17, Jalan PP 28, Taman Pinggiran Putra, 43300 Seri Kembangan, Selangor.
Email: info@techwastesmsia.my
Phone and WhatsApp: 017-44 00 204
When you request a pick-up (the Request Pick-Up form):
When you send a business enquiry (the B2B form): your company name, contact person, email, phone number, the type of items and your message.
When you contact us by phone, WhatsApp or email: your number or email address and the messages you send.
When you visit our website: technical and usage data such as your IP address, device and browser type, pages viewed and how you arrived, collected through cookies and similar tools (see section 5).
We do not use your personal data for anything unrelated to these purposes without telling you first.
Directly from you, when you fill in our forms, upload photos, call, message or email us. Automatically, through cookies and similar technology when you browse our website. Providing the details marked with an asterisk (*) on our forms is needed for us to arrange a pick-up. If you do not provide them, we cannot complete your request.
Our website uses cookies and similar tools to work properly, to measure visits, and to measure our advertising. These include Google Tag Manager, Google Analytics and Google Ads conversion measurement, which may record your IP address, device information, pages visited and whether you submitted a form.
You can block or delete cookies in your browser settings at any time. Some parts of the site may not work as intended if you do. We do not currently show a cookie consent banner.
We do not sell your personal data. As stated in our Terms, we do not share your personal information with third parties without your consent, except as required by law. When you submit a request or contact us, you consent to us sharing it only with:
These providers may only use your data for the services they perform for us.
Before you hand over any phone, computer, hard drive or other device, please erase your personal, confidential and sensitive data from it. We are not responsible for data left on devices you give us. See section 5 of our Terms and Conditions.
Photos are used only to identify and assess your items and to plan the collection. Please do not upload photos that show other people or sensitive documents.
We keep photos until the job is complete and for up to 12 months afterwards, then delete them.
We take reasonable steps to protect your personal data from loss, misuse and unauthorized access, including access controls on the systems we use. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Our website and our job-management system are hosted in Malaysia. Some providers we use, such as Google, may process data on servers outside Malaysia. Where that happens, we share only what is needed for the service.
We keep your personal data only for as long as we need it for the purposes above. We keep customer and job records for 3 years from the date of your last request, unless the law requires us to keep them longer. After that, we delete the data or make it anonymous.
Under the PDPA, you may ask us to:
To make a request, email info@techwastesmsia.my. We may need to confirm your identity first, and we reply within the time the law allows (21 days for access requests). A reasonable fee may apply for access requests where the law permits.
Our services are for adults and organizations. We do not knowingly collect personal data from children under 18. If you believe a child has sent us data, please contact us and we will remove it.
Our website shows Google Maps and Google reviews, and links to WhatsApp, LinkedIn, Facebook and Instagram. These services have their own privacy policies, and we are not responsible for how they handle your data.
We may update this policy from time to time. As with our Terms, changes will be updated on this page with the revised effective date, and continued use of our Services after changes constitutes acceptance of the updated policy. This policy is governed by the laws of Malaysia (see section 15 of our Terms).
Effective date: 24 October 2026
Questions or complaints about your personal data? Contact us:
Fill out the form below, and we will be in touch shortly.
